Terms of service

EventHome is operated by Eventhome Ltd, a company registered in Nigeria. We provide an online platform where organisers sell tickets to their events, buyers pay for and receive those tickets, and customers find and book event venues.

We are not the organiser of the events listed on EventHome. Each event is run by the organiser named on its page, and that organiser is responsible for the event, its content, its safety and its refunds.

Organisers sign in with a one time code sent to their email address. You must give accurate details about yourself and your organisation, keep them up to date, and keep your email account secure. You are responsible for everything done through your account, including by teammates you invite.

You must add a support phone number that buyers can reach. It is printed on every ticket you sell.

Before your first paid event goes on sale, we will ask for:

• a valid government issued ID for the owner of the organisation;
• the CAC certificate, where the organisation is a registered business; and
• a settlement bank account in the name of the owner or the registered business.

We may ask for more information at any time, delay a sale while we review it, or refuse or close an account that does not pass our checks.

Buyers pay by bank transfer or card through Paystack, our licensed payment provider. At the point of payment, Paystack splits each transaction. The organiser's share is settled directly to the organiser's own bank account and our service fee is settled to Eventhome Ltd. We do not hold organisers' ticket money.

A ticket is issued only after Paystack confirms the payment. If a payment fails or is not completed in time, the tickets held for that order are released.

We charge a service fee on every paid ticket. The standard fee is 5% of the ticket price plus NGN 100, unless we agree a different rate with you in writing. Paystack's processing fee is charged as well.

For each event, the organiser chooses whether the buyer or the organiser pays these fees. When the buyer pays, the fees are added to the total shown before payment. When the organiser pays, they come out of the organiser's share. Free tickets carry no fee.

The same service fee applies to venue deposits paid through EventHome, and comes out of the venue owner's share.

Organisers may invite promoters to sell their events for a commission the organiser sets. We track the commission each promoter earns on paid orders, less any refunds, and show it to both of them. The organiser pays their promoters directly. We do not collect, hold or pay out commission.

Buying tickets with your own promoter code, or any other attempt to inflate sales, is not allowed. We flag promoters with a high refund rate to the organiser, and may suspend a promoter while we review unusual activity.

You do not need an account to buy a ticket. Your ticket is sent to the phone number and email address you give at checkout, and you can find it again on eventhome.app.

Each ticket carries a signed QR code that admits one person once. Keep it private. The first scan at the gate is the one that counts, and a ticket that has been refunded or cancelled will not be admitted. The organiser may refuse entry in line with the law and the rules of the venue.

Refunds follow our Refund Policy. Organisers must honour it, and must refund buyers in full when they cancel an event.

When a buyer disputes a payment with their bank, we respond to Paystack with the order record, the payment confirmation, proof that the ticket was delivered and, where it applies, the time it was scanned. Organisers must help us with any information we ask for. The organiser is responsible for refunds and chargebacks on their events, and we may recover those amounts from the organiser.

Venue owners are responsible for the accuracy of their listings, their availability and their pricing. A booking is an agreement between the customer and the venue owner, and we provide the listing and booking tools.

Deposits paid online go through Paystack to Eventhome Ltd. As soon as the booking is confirmed, we pay the venue owner the deposit less our service fee, by Paystack Transfer to their bank account. A venue owner must add a bank account before they can request a deposit. A payment that does not confirm a booking, for example one made late or twice, is refunded to the payer. Once a deposit has been paid out, the venue owner is responsible for any refund of it, and we may recover that amount from them.

You must follow our Acceptable Use Policy. It lists the events we allow and the events and conduct we do not.

We may remove an event, stop its sales, or suspend or close an account where these terms are broken, where we suspect fraud, or where the law requires it. Where an event is removed after tickets have been sold, buyers are refunded in line with our Refund Policy. You may close your account at any time by writing to help@eventhome.app, once your events have ended and any refunds owed have been paid.

We work hard to keep EventHome available and accurate, but we provide it as it is. We are not responsible for how an event is run, for what happens at a venue, or for anything an organiser, promoter or venue owner says or does. As far as the law allows, our total liability to you for any claim is limited to the fees we received on the order or booking concerned.

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that we cannot settle with you directly will be handled by the courts of Nigeria.

We may update these terms from time to time. The date at the top of this page shows when they last changed. If a change affects organisers in a material way, we will tell them by email before it takes effect.